Return Policy

Overview:

At Thangals Jewellery, we strive to ensure your complete satisfaction with our exquisite jewellery pieces. Our refund and return policy is designed to provide you with peace of mind when making a purchase. Please read the following terms carefully:

Timeframe:

Our refund and returns policy extends for a period of 30 days from the date of your purchase. If 30 days have elapsed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

Eligibility for Return:

To be eligible for a return, the item must be unused and in the same condition as when you received it. It should also be in its original packaging. Please note that for hygiene reasons, pierced earrings cannot be returned or exchanged unless they are defective or damaged.

Non-Returnable Items:

Certain items are exempt from being returned, including:

• Customized or personalized jewellery
• Items purchased during promotional sales or clearance events
• Gift cards

Partial Refunds:

Partial refunds may be granted under the following circumstances:

• Items not in their original condition, damaged, or missing parts for reasons not due to our error
• Returns initiated more than 30 days after delivery

Refund Process:

Upon receiving and inspecting your returned item, we will send you an email notification regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a specified period.

Late or Missing Refunds:

If you haven’t received a refund, please check your bank account first. Contact your credit card company, and if needed, your bank. If the issue persists, please reach out to us at {email address} for assistance.

Sale Items:

Sale items are non-refundable. Only regular-priced items are eligible for a refund.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same one, please send us an email at {email address} for further instructions.

Gifts:

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver.

Shipping Returns:

To return your product, mail it to: Opp Parking Building, Royal Diamond Building, Post Box 64869, Gold Souq Dubai. You are responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.

For any questions or assistance related to refunds and returns, please contact us at info@thangalsjewellery.com. Your satisfaction is our priority at Thangals Jewellery.